Requesting New Instances/Clients
Overview
If you purchased multiple instances/clients of EZLease with your subscription and need to have one or more of those available instances provisioned for use, submit your request to EZLease support, along with the completed Instance Request Form below.
In most cases, new instances of EZLease are provisioned within 1-2 business days. Once a new instance is provisioned, users who have been granted access will see it listed as an option when logging in.
Note: If you need to purchase additional leases or instances, send an email to upgrade@EZLease.com
Completing the Instance Request Form
Instance request tab
Field |
Definition/Use |
|---|---|
Instance # |
The number of instance requested |
Company/ Client name |
Name of the instance(s) |
Website/ domain |
Website/ domain for client |
# Leases |
Number of leases to be added to each instance Note: The minimum number of leases per instance is 25. |
Users tab
Field |
Definition/Use |
|---|---|
User # |
The number of users requested |
User Full Name |
First and last name for the user |
User Email |
Email address for the user |
Access level |
Access level for each user (See: Role-based access control (RBAC)) |
Instance/ Client |
The name or number of the instances for which each user should have access. |
The instance request template can be found below: Instance request form
Submitting a new instance request
Below are the steps for submitting an instance request:
Step |
Action |
|---|---|
1 |
Submit a support ticket |
2 |
Fill out the ticket form with all the required fields, and attach the completed instance request form. |
3 |
Click Submit |
4 |
Once the ticket is submitted, you'll receive an automated reply that the ticket was submitted and is pending review. Once the ticket is assigned to a support agent, you'll get an additional reply with next steps or any questions they might have. |
Note: If you need to purchase additional leases or instances, send an email to upgrade@ezlease.com
Instance request form
Instance Request Form - Latest Template.xlsx
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